Frequently Asked Questions

Frequently Asked Questions

Q: What does The Salvation Army do?
The Salvation Army is a worldwide organization commited to serving people, changing one life at a time. Very often we are the last refuge for someone facing a life challenging situation. Our mission states the compassion that motivates all who work for or support the organization:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. It's message is based on the Bible. It's ministry is motivated by the love of God. It's mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.
Internationally The Salvation Army works in just over 100 countries using more then 140 languages. There are over 14,000 Corps (centers for worship) as well as a wide range of social, medical, educational and other community services.
Most are familiar with the food, clothing, shelter and toys provided in local communities The Salvation Army also holds regular worship services and coordinates many unique programs.


Q: How is my donation used?
The Salvation Army translates it's faith into action by offering programs and services to assist those in need in a variety of ways. People of all ages and walks of life need help in some way or another. From offering material assistance, to providing a safe and inviting place for people to fellowship with each other, the Army strives, through God's strength, to be a truly holistic healer, mending body and spirit.
Your gift can enable us to serve nutritious meals to older adults, shelter homeless families, help men overcome addictions, provide after-school tutoring and recreation, and send inner-city children to summer camp. If your concern is global, you can contribute to Salvation Army World Services which provides such programs as HIV/AIDS clinics in Africa, homeless feeding services in Russia, enterprise development in the Philippines, and homes for orphaned and abandoned children in Mexico


Q: How do I designate my gift for a particular program or community?
If you wish your gift to be used locally, you do not need to designate your donation. We will use your zip code to ensure that your donation will be properly allocated to the Salvation Army operation that serves your community. If you would like to direct your contribution to a particular program or locale, please make note on either; your check; the form you return to us; or the on-line donation form.


Q: How do I make an on-line gift?
Simply click here, and you will be connected to our secure donation web site.


Q: Can I have a monthly donation deducted from my checking account?
The answer is Yes! The Salvation Army offers Donor Direct, a program that allows you to make a regular contribution to The Salvation Army each month without the hassle of mailing in checks. Once you sign-up, we'll automatically debit your checking account on the 15th of each month.
It's easy to sign-up All you need to do is fill out a Donor Direct authorization form, and mail it to our Donor Direct coordinator along with a copy of a voided check. We'll take it from there.
Keep in mind that you are 100% in control of your donations. If at any time you want to cancel your automatic monthly donation, then you contact us and we'll promptly remove you from the program.
To obtain a Donor Direct authorization form please contact us (Craig_Evans@use.salvationarmy.org) and we will get back in touch with you.


Q: How can I make a major gift?
It's common for long time donors to want to make a more significant contribution as time goes by and they begin to see the difference The Salvation Army has made in their communities. The national William Booth Society is for benefactors who give in excess of $5,000 in a calendar year.
Very often a donor will want to match his or her idea with a Salvation Army need, such as camp equipment, building repairs, or program operations. Our Resource Development Manager can help you through the process.
Click here to send us an e-mail with your ideas.

Planned Giving

Another major gift option is to give from your assets, or to make a "planned gift." Many of these gifts can result in life income, as well as a charitable deduction. If you are interested in increasing your support through planned giving, please contact our Planned Giving staff who care about your goals and plans. They will work with you and your attorney and/or accountant to explain the many gift opportunities available to you and the financial advantages of each.
Here are some common planned giving options:
Gift Annuity-Our Most Popular Planned Gift!
Would you like a guaranteed lifetime income? That's what a Salvation Army gift annuity offers. In exchange for your irrevocable gift, The Salvation Army pays a fixed dollar amount during your life and/or the life of a designated loved one. The amount you receive is determined by the size of your gift, your age and the age of your beneficiary. Your income is guaranteed, regardless of market fluctuation. A major portion of your income is a tax-exempt return of principal, and the income may be deferred until a later time as part of your retirement plan.
Please click here to contact us for more information.
Bequests by Will
One of the simplest planned gifts is a bequest through your will, in which you designate either a specific dollar amount or a percentage of your estate after other disbursements. In addition to supporting The Salvation Army, it serves as an example to your heirs of the values and ideals you hold dear. A bequest also can reduce the amount of your taxable estate, which may increase the actual amount available to loved ones.
Please click here to contact us for more information.
Other Options
The Salvation Army is also ready to assist you in preparing other planned giving instruments, such as: remainder trusts and hometown endowments, which can benefit your community long after you are gone.
Please click here to learn how confidential, personal financial planning can help you achieve your goals while helping to sustain our life-changing mission.


Q: What is a gift annuity and how does it result in lifetime income?
Would you like a guaranteed lifetime income? That's what a Salvation Army gift annuity offers. In exchange for your irrevocable gift, The Salvation Army pays a fixed dollar amount during your life and/or the life of a designated loved one. The amount you receive is determined by the size of your gift, your age and the age of your beneficiary. Your income is guaranteed, regardless of market fluctuation. A major portion of your income is a tax-exempt return of principal, and the income may be deferred until a later time as part of your retirement plan.
Please click here to contact us for more information.



Q: How do I include the Army in my will?
One of the simplest planned gifts is a bequest through your will, in which you designate either a specific dollar amount or a percentage of your estate after other disbursements. In addition to supporting The Salvation Army, it serves as an example to your heirs of the values and ideals you hold dear. A bequest also can reduce the amount of your taxable estate, which may increase the actual amount available to loved ones.
Please click here to contact us for more information



Q: How can I change my mailing address or frequency of mailings?
If you need to change your address or would prefer to receive fewer mailings from The Salvation Army, then click here and send us your name, address, and phone number and we will adjust our database accordingly.

Because we prepare mailings months in advance, the changes will take effect in 4-8 weeks.



Q: How do I connect someone to Salvation Army Services?
The Salvation Army maintains an integrated network of community centers, or Corps to meet community needs in major population areas. Additionally, Service Unit volunteers help provide emergency assistance. The Northern New England Division website contains a list of Corps locations. Click here to find the Corps nearest to the person who needs help. The Corps will be happy to refer you to local resources that can make a difference.
Adult rehabilitation centers are among the most widely known of all Salvation Army Services and comprise the largest resident substance abuse rehabilitation program in the United States. Individuals with identifiable and treatable needs go to these centers for help when they no longer are able to cope with their problems. There they receive adequate housing, nourishing meals, and necessary medical care, and they engage in work therapy, spiritual guidance, and skilled counseling in clean and wholesome surroundings. Residents may be referred or be remanded by the courts.
Click here to contact our Divisional program.

Donated material such as furniture, appliances, or clothing, provides both needed work therapy and a source of revenue through the Army's thrift stores. More then 120 adult rehabilitation centers offer these programs in the United States.
Contact the Corps office nearest you for more information.


Q: How do I donate furniture clothing or other items?
Donations of useable clothing, furniture, household items, and even vehicles for the backbone of support, and 100% of the proceeds go to support the Salvation Army Adult Rehabilitation Center Program in your area.
Visit www.satruck.com for more details.


Q: How do I get answers for other issues?
We'd love to address any other issues you may have. Please send us an email and we'll try to get you the answers you need.